General Terms & Conditions

Purpose

The purpose of this website is to give a general presentation of Vitamin Software, including its identity and values, team, partners and contractors, as well as services and clients.

Intellectual Property

By accessing and browsing this website, you acknowledge and agree that Vitamin Software's presentation materials may contain proprietary information including trademarks, service marks, patents, technical descriptions and images, protected by intellectual property laws and international intellectual property treaties.

Our content may not be sold, reproduced or distributed without our written permission. Any third-party trademarks, service marks and logos are the property of their respective owners. Any further rights not specifically granted herein are reserved.

Links

Some links on Vitamin Software's website lead to documents and websites that are not managed by us or under our control. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.

Maintenance

Every effort is made to keep the website up and running. However, Vitamin Software takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Changes

Vitamin Software reserves the right to modify the content and / or the structure of the website at any time without notice.

Contact

Any person or company that wishes to inquire into the activity, products and / or services that Vitamin Software provides should use the contact information or the form located in the Contact section.

Privacy Policy

We or third party service providers on our website may collect information from visitors and users, such as name, email, purchase details, company name, position, inquiry details, telephone numbers, and credit card/payment information.

Any Personally Identifiable Information submitted via this website, whether by email or other means, will not be sold, rented or otherwise provided to third parties for marketing purposes.

Any information you provide us with can be used for the following purposes:

So we can answer requests and inquiries

These can be related but are not limited to sales or services information, support, recruitment or contact inquiries, newsletters or surveys; the information may be shared with Vitamin Software’s contractors, consultants and service providers, both domestically and internationally for these and other purposes (for more information on confidentiality with our contractors see “Disclosure to third parties” below).

Disclosure to third parties

We may need to provide your Personal Identifiable Information to affiliates and contractors connected with and providing services to Vitamin Software. Third party service providers or affiliates and contractors can refer to (1) our Website (i.e. payment processors, website hosting companies, etc.) or (2) a project or product we are developing for you, for which you have entered into an agreement with Vitamin Software.

The third parties will only receive the information necessary to provide the respective services and are bound by privacy policies and non-disclosure agreements, limiting the use of such information.

We collect some information automatically

We may collect any information your browser provides such as network routing (IP address, referring URL, domain names, landing page, forward proxy), browser type and locale, web statistics (sections viewed, order, date, time) and a query to see if there are "cookies" previously set by the site. This is for website statistical analysis, user verification, to maintain an external application session, or other site navigation procedures.

We may use hosted third party web analytics services to track and report on visitor behavior on our websites. These services may set a small piece of tracking code that uses Vitamin Software domain’s information stored in cookies on the visitor’s hard drive.

A cookie is a small piece of information sent by a Web server to store on a Web browser so it can later be read back from that browser. While we don't offer an opt-out on the site for cookies, browsers may provide you with optional control over cookies.

Legally Required Releases of Information

We may be legally required to disclose your Personally Identifiable Information, if such disclosure is (a) required by subpoena, law, or other legal process; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to investigate violations of or otherwise enforce our Legal Terms; (d) necessary to protect us from legal action or claims from third parties, including you; and/or (e) necessary to protect the legal rights, personal/real property, or personal safety of Vitamin Software, our Users, employees, and affiliates.

If you wish to view, amend or delete your personal data please contact us through the information or the form provided in the Contact section.

Changes to this Privacy Policy:

Vitamin Software reserves the right to amend this Privacy Policy at any time. Use of information we collect is subject to the Privacy Policy in effect at the time such information is used. In the eventuality that we make changes in the way we use Personal Information, we will notify you by posting an announcement on the website or by sending you an email.

External Services

This website is built using the Squarespace™ website building service and its stack of technologies and integrations. Further information about how Squarespace™ handles visitor data can be found in sections 4(b), 5, 6, and 12 of their Privacy Policy. SquareSpace™ comes with a built-in Analytics service that gives us an insight into how our site is performing and get a better picture of how are users are interacting with it, through statistical data on pageviews, referrers and popular content by the use of cookies. On your first visit to our website, you are presented with the option to not have these cookies installed, by the use of a notification bar at the bottom of the screen. Your option will be remembered for the following 30 days, after which you’ll be prompted again for your preference. Should you want to manually delete these cookies and trigger the cookie notice bar, you can do so by following this guide.

We use Hotjar in order to better understand our users’ needs and to optimize this website. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices, device screen size, device type, browser information, geographic location. Hotjar stores this information in a anonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

This website also makes use of the following services or 3rd party software products, among others:

• Kadwa typeface (operating under a SIL OpenFont license v1.1 and is used via the Google™ Fonts service)

• Lato typeface (operating under a SIL OpenFont license v1.1 and is used via the Google™ Fonts service)

Vitamin Software can not be held responsible or accountable for any issues arising from the malfunction of any of the services and technologies mentioned above.